Our delivery options offer an express next day delivery service to the UK Mainland and a 2-5 day delivery service to all other regions in the UK. (Working days - excludes weekends & holidays).
NEXT DAY ORDERS
For Next Day Delivery, orders must be placed before 11am, Monday to Thursday. This allows our warehouse team and couriers enough time to prepare and dispatch your order.
- Monday – Thursday: Order before 11am for delivery the next working day. Orders placed after 11am will be processed the following working day.
- Friday: Order before 11am for delivery on Monday. Orders placed after 11am will be dispatched on Monday for delivery on Tuesday.
- Saturday & Sunday: Orders placed over the weekend will be processed on Monday for delivery on Tuesday.
- Saturday Delivery: Saturday delivery is available to selected UK areas. Please call us on 01506 871720 for availability and further information.
- Free Delivery: Available on orders over £150 to UK mainland addresses. This excludes the Highlands, Islands and locations classified as remote by our third-party couriers.
Please note: Next Day Delivery refers to the next working day and is subject to courier availability and any Bank Holiday restrictions.
SHIPPING ZONES
Delivery charges vary depending on your location, chosen service and postcode. The exact delivery options and charges available to you will be calculated at checkout.
UK MAINLAND
Next Day Delivery: £8.99
Standard Delivery (2–5 working days): £6.75
FREE delivery on orders over £150
Next Day Delivery available.
SCOTLAND – NORTH EAST
Next Day Delivery: £8.99
Standard Delivery (2–3 working days): £6.75
FREE delivery on orders over £150
Next Day Delivery available.
SCOTTISH HIGHLANDS
Delivery: £16.99 including VAT
Estimated delivery time: 2–3 working days
Free Delivery is not available.
Next Day Delivery is not available.
Orders over £50 may be subject to additional delivery charges depending on the size, weight and destination of the order.
NORTHERN IRELAND
Delivery: £14.99 including VAT
Estimated delivery time: 2–3 working days
Free Delivery is not available.
Next Day Delivery is not available.
Orders over £50 may be subject to additional delivery charges depending on the size, weight and destination of the order.
OFFSHORE ISLANDS
Delivery: £34.99 including VAT
Estimated delivery time: 2–3 working days
Free Delivery is not available.
Next Day Delivery is not available.
Orders over £50 may be subject to additional delivery charges depending on the size, weight and destination of the order.
ISLE OF WIGHT
Delivery: £17.99 including VAT
Orders over £50 may be subject to additional delivery charges depending on the size and weight of the order.
RESTRICTED POSTCODES
Orders placed for restricted postcodes (eg TR26) may be subject to a POA charge following order processing.
SATURDAY DELIVERY
Saturday delivery may be available on request in selected areas.
Additional delivery charges may apply, particularly for orders over £50.
Please contact us for availability and pricing before placing your order.
DELIVERY PRICES
All shipping prices shown include VAT. Your available delivery services and applicable charges will be displayed in your Cart and at Checkout.
Please note: The prices above are provided as a guide. Our shipping calculator uses your delivery postcode and order details to calculate the available services and exact delivery charge.
SAFE PLACE DELIVERIES
If nobody is available at the delivery address, the courier may leave your order in a suitable safe place.
If you do not want your order left in a safe place, please contact us before placing your order so that we can advise accordingly.
REUSED & RECYCLED PACKAGING
As part of our commitment to reducing waste, we reuse and recycle cardboard boxes and packaging wherever possible.
This means your order may occasionally arrive in a box that has previously been used to deliver goods to us. The packaging may not always look brand new, but your products will still be packed securely for delivery.
By reusing suitable packaging, we can reduce unnecessary waste, use fewer new materials and help keep our packaging and delivery costs down.
Thank you for helping us give perfectly good packaging another journey rather than sending it to waste.
HOLIDAY DELIVERIES
Please take note of the following changes to our delivery schedule over Bank Holidays, Easter, Christmas and New Year.
BANK HOLIDAYS
Unfortunately, we are unable to offer deliveries on Bank Holiday Mondays, Good Friday or Easter Monday.
- Orders placed before 11am on Friday will be delivered on the following Tuesday.
- Orders placed after 11am on Friday through to Monday will be dispatched on Tuesday for delivery on Wednesday.
EASTER 2027
Love Tiki will be closed on Good Friday, 26th March 2027 and Easter Monday, 29th March 2027.
There will be no deliveries on Friday 26th March or Monday 29th March.
Last order for delivery before Easter:
Wednesday 24th March 2027 by 11am
Orders placed after 11am on Wednesday 24th March will be delivered from Tuesday 30th March 2027.
CHRISTMAS 2026
Love Tiki will be closed from 25th–26th December 2026, with no deliveries on these dates.
Last order for guaranteed delivery before Christmas:
Tuesday 22nd December 2026 by 11am
Orders placed after 11am on Wednesday 23rd December will be delivered from Tuesday 29th December 2026.
NEW YEAR 2027
Love Tiki will be closed from 1st–2nd January 2027, with no deliveries on these dates.
Last order for guaranteed delivery before New Year:
Tuesday 29th December 2026 by 11am
Orders placed after 11am on Thursday 31st December 2026 will be delivered from Tuesday 5th January 2027.
Please order as early as possible during busy holiday periods to avoid delays.
OUR COURIERS
DX: Provide a service for our next day deliveries. DX is already one the UK’s leading courier operators, delivering and collecting almost 3 billion items per annum. One of the most trusted brands in the global logistics industry. DX deliver parcels to hundreds of thousands of homes in the UK every day.
Pallet Deliveries: Some orders may need to be delivered on a pallet. If pallet delivery is the preferred method Love Tiki will contact you on the phone to book this in.
Supplied Telephone numbers may be printed on delivery labels to gain contact at point of delivery.
RETURNS
We hope that you are happy with your products but there may be times when you need to return your purchases and here at Love Tiki we want to make that as easy as possible. Please do not return anything before emailing our Love Tiki Customer Service team info@lovetiki.com.
Please contact our team, info@lovetiki.com and they will provide you with a return number and return document.
If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
Enclose the return form
Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return. The address for all returns is: Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR
UNWANTED ITEMS
If you change your mind regarding your order, contact a member of our Love Tiki Customer Service Team within 14 days of receipt and arrange return of the items for a refund. All goods must be returned un-used and in the original packaging. Cost of returning the goods will be borne by you. Whilst the goods are in transit responsibility will be with you until they reach our Love Tiki office. Loss or damage of the goods whilst in transit shall be borne by you. When sending goods back to us please ensure they are packaged safely and securely, and you keep a proof of purchase and where possible a tracking number. In some cases, a restocking charge of up to 25% of the order value may apply - particularly, but not limited to, instances whereby goods are shipped from 3rd party locations or where the order value is over £500.
DAMAGED AND FAULTY GOODS
All damages on receipt of the parcel must be reported to a Love Tiki Customer Service Team member by phone or email within 48 hours and you will have 30 days to exercise your rights. Please contact us if you have received a damaged or faulty goods. We will offer a replacement or a refund as long as this is reported within the 48hours. We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement. Unfortunately for liquids we cannot supply a replacement and will refund for the damaged items.
REFUNDS AND REPLACEMENTS
All returns will be processed within 14 working days of receipt. Refunds will show in your account dependent upon the provider and account type (PayPal and card payments can take up to 3-5 days)
If you are to receive an incorrect item from us, please inform a member or f the Love Tiki customer service team and we can advise on the best cause of action. In situations where we may need to collect from you, we will work with you to arrange a suitable time.
Please note: These terms do not affect your statutory rights.