Delivery and Returns

Our delivery options offer an express next day delivery service to the UK Mainland and a 2-5 day delivery service to all other regions in the UK. (Working days - excludes weekends & holidays).

NEXT DAY ORDERS

- Next Day delivery orders must be placed by 11am Monday – Thursday in order to give our warehouse staff and couriers time to prepare your order for shipment.
- Next Day delivery orders placed before 11am Friday will be delivered on Monday. Orders placed after 11am will be dispatched on the following Monday for delivery Tuesday.
- Saturday shipping is available to some regions in the UK – call for information 01506 871720.
- Next Day delivery orders placed on a Saturday & Sunday will be dealt with on the following Monday for delivery Tuesday.
- Free Delivery is available for all orders above £100.00 to the UK mainland (excludes highlands & islands, or areas deemed remote by our 3rd party couriers).

 

SHIPPING ZONES

- UK Mainland - Next Day £7.99 / 2-5 Day Service £4.99 - Free delivery over £100 – Next Day available

- Scotland (North East) - Next Day £7.99 / 2-3 Day Service £4.99 - Free delivery over £100 – Next Day available

- Scottish Highlands - £16.99 inc VAT - 2-3 day delivery - No Free delivery – No Next Day available

- Northern Ireland  - £14.99 inc VAT - 2-3 day delivery -  No Free delivery – No Next Day available

- Offshore Islands - £34.99 inc VAT - 2-3 day delivery -  No Free delivery – No Next Day available

- Isle of Wight - £10.99 inc VAT inc VAT

- Saturday Delivery - £10.99 inc VAT - On request

Our shipping costs are shown including VAT and will be shown in the Cart & Checkout pages.

Please Note – The above prices are estimations. Our shipping calculator processes delivery postcodes and provides exact shipping costs.

Safe Place - If there is no answer at the address provided at checkout, goods may be left in safe place. If you wish to withdraw consent for delivery to a safe place, please get in touch prior to placing an order.

As part of our commitment to helping the environment we are trying as business to recycle and reuse as much cardboard and packaging as possible, please do not be offended if your item arrives in a box which has already been sent into us, we are doing this to reduce waste and pass savings on buy not purchasing as many boxes in our prices.

EASTER DELIVERIES

- Office shut 1st April
- No Deliveries 29th and 1st.
- Last order day for guaranteed Easter deliveries on a next day service is 27th March by 11am. 

CHRISTMAS DELIVERIES

- Office shut for Christmas 25.12.2024-27.12.2024 reopening 30.12.2024. Office shut for New Year 01.01.2024-02.01.2025 reopening 03.01.2025.
- No Deliveries 25.12.2024, 26.12.2024, 31.12.2024 and 01.01.2025.
- Last order day for guaranteed Christmas deliveries on a next day service is Friday 20th December by 11am.  



BANK HOLIDAY MONDAYS 

Unfortunately, we cannot provide deliveries on Bank Holiday Monday/Easter Monday/Good Friday. Orders placed before 11am on the Friday will be delivered on the following Tuesday. Orders placed after 11am on Friday – Monday will be dispatched on Tuesday for delivery on Wednesday.

 

OUR COURIERS

DX: Provide a service for our next day deliveries. DX is already one the UK’s leading courier operators, delivering and collecting almost 3 billion items per annum. One of the most trusted brands in the global logistics industry. DX deliver parcels to hundreds of thousands of homes in the UK every day.

Whistl: Orders placed on a 2-5 day delivery are collected by Whistl and then passed onto My Hermes, Royal Mail or Yodel on a next day parcel service to be delivered to your delivery location.

Pallet Deliveries: Some orders may need to be delivered on a pallet. If pallet delivery is the preferred method Love Tiki will contact you on the phone to book this in.

Supplied Telephone numbers may be printed on delivery labels to gain contact at point of delivery.


RETURNS

We hope that you are happy with your products but there may be times when you need to return your purchases and here at Love Tiki we want to make that as easy as possible. Please do not return anything before emailing our Love Tiki Customer Service team info@lovetiki.com.

Please contact our team, info@lovetiki.com and they will provide you with a return number and return document. 

If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.

 

Enclose the return form

Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return. The address for all returns is:  Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR


UNWANTED ITEMS

If you change your mind regarding your order, contact a member of our Love Tiki Customer Service Team within 14 days of receipt and arrange return of the items for a refund. All goods must be returned un-used and in the original packaging. Cost of returning the goods will be borne by you. Whilst the goods are in transit responsibility will be with you until they reach our Love Tiki office. Loss or damage of the goods whilst in transit shall be borne by you. When sending goods back to us please ensure they are packaged safely and securely, and you keep a proof of purchase and where possible a tracking number. In some cases, a restocking charge of up to 25% of the order value may apply - particularly, but not limited to, instances whereby goods are shipped from 3rd party locations or where the order value is over £500.


DAMAGED AND FAULTY GOODS

All damages on receipt of the parcel must be reported to a Love Tiki Customer Service Team member by phone or email within 48 hours and you will have 30 days to exercise your rights. Please contact us if you have received a damaged or faulty goods. We will offer a replacement or a refund as long as this is reported within the 48hours. We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement. Unfortunately for liquids we cannot supply a replacement and will refund for the damaged items.


REFUNDS AND REPLACEMENTS

All returns will be processed within 14 working days of receipt. Refunds will show in your account dependent upon the provider and account type (PayPal and card payments can take up to 3-5 days)

If you are to receive an incorrect item from us, please inform a member or f the Love Tiki customer service team and we can advise on the best cause of action. In situations where we may need to collect from you, we will work with you to arrange a suitable time.

Please note: These terms do not affect your statutory rights.