Refund policy

 

 UNWANTED ITEMS

If you change your mind regarding your order, you can contact a member of our Love Tiki Customer Service Team within 14 days of receipt to arrange a return of the items for a refund. 

Please contact our team, info@lovetiki.com and they will provide you with a return number and return document. 

If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.

Enclose the return form

Ensure the return is packaged for transit. Failure to comply with the above will result in a delay in processing the return. The address for all returns is:  Lothian Supply Company, 1 Gregory Rd, Kirkton Campus, Livingston. EH54 7DR

All goods must be returned un-used and in the original packaging. Cost of returning the goods will be borne by you.

Whilst the goods are in transit responsibility will be with you until they reach our Love Tiki office.

Loss or damage of the goods whilst in transit shall be borne by you.

Once we have received the goods in an unused condition, following the above guidelines, we will issue a full refund for the value of the goods.  

When sending goods back to us, please ensure they are packaged safely and securely and you keep a proof of purchase and where possible a tracking number.

In some cases, a restocking charge of up to 25% of the order value may apply - particularly, but not limited to, instances whereby goods are shipped from 3rd party locations or where the order value is over £500.

 

DAMAGED & FAULTY GOODS

All damages on receipt of the parcel must be reported to a Love Tiki Customer Service Team member by phone or email within 48 hours and you will have 30 days to exercise your rights. 

We will offer a replacement or a refund as long as this is reported within the 48 hours.

We may need to wait for the damaged/faulty goods to be returned to us before we can offer a refund or replacement.

Unfortunately for liquids we cannot supply a replacement and will refund for the damaged items.

 

REFUNDS & REPLACEMENTS

All returns will be processed within 14 working days of receipt. Refunds will show in your account dependant upon the provider and account type. PayPal is usually instantly, card payments are usually 3-5 days.

If you are to receive an incorrect item from us please inform a member of the Love Tiki Customer Service Team and we can advise on the best cause of action.

In situations where we may need to collect from you we will work with you to arrange a suitable time.

Please note: These terms do not affect your statutory rights.